Microsoft Dynamics 365 Customer Service: Customer Insights Workshop (1 Day)

Our Service

The WorkshopPLUS on Dynamics 365 Customer Insights is a comprehensive one-day session focused on enabling organizations to become more customer-centric. Participants will explore various components of Customer Insights, including its child services, to harness data from transactional, behavioral, and demographic sources. This workshop emphasizes creating comprehensive 360-degree views of customers and leveraging prebuilt AI models for actionable insights. Attendees will also learn how to develop custom AI and machine learning models, equipping them with the knowledge to drive tailored interactions at scale within their marketing, sales, and service teams.

Key Components

Comprehensive Data Integration: Connect transactional, behavioral, and demographic data sources to build a holistic view of your customers.
AI-Driven Insights: Leverage prebuilt AI models to gain immediate insights and enhance decision-making.
Custom AI/ML Development: Rapidly design, test, and deploy tailored AI/ML models to meet your organization’s specific needs.
360-Degree Customer Profiles: Create detailed customer profiles that empower personalized marketing, sales, and service strategies.
Actionable Analytics: Utilize advanced analytics solutions to gain insights that drive customer engagement and business growth.

Your Benefits

Expert Services: Get first-hand insights and guidance from the experts.
Customer-Centric Transformation: Shift your organization towards a customer-centric model, enhancing engagement and satisfaction.
Scalable Solutions: Access analytics capabilities that grow with your business, allowing for limitless scale.
Enhanced Decision-Making: Use data-driven insights to make informed business decisions that propel growth.
Increased Operational Efficiency: Streamline processes and maximize the effectiveness of your marketing, sales, and service teams.

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