Microsoft Services
Workshops

Microsoft Office 365: Helpdesk Troubleshooting Closed Workshop (1 Day)

Request more info
Upcoming Open Workshops

Our Service

The WorkshopPLUS - Office 365: Helpdesk Troubleshooting is a one-day program tailored for helpdesk professionals. This workshop aims to equip participants with essential skills to troubleshoot common issues faced by end users in the Office 365 environment. Attendees will receive a comprehensive overview of Office 365 and gain practical insights into resolving typical user challenges. No administrative privileges are required for participants, making it ideal for helpdesk engineers seeking to enhance their troubleshooting capabilities with Microsoft 365 Enterprise Apps.

Key Components

  • Office 365 Overview: Gain a foundational understanding of Office 365 features and capabilities to enhance troubleshooting skills.
  • Common Issues Identification: Learn to recognize and diagnose frequent end-user problems encountered with Office 365.
  • Troubleshooting Techniques: Acquire essential strategies and tools to effectively resolve user issues in Office 365.
  • User Support Best Practices: Understand best practices for providing optimal support and enhancing user satisfaction.
  • Hands-On Practice: Engage in practical exercises that reinforce troubleshooting knowledge in a real-world context.

Your Benefits

  • Expert Services: Get first-hand insights and guidance from the experts.
  • Improved Problem-Solving: Enhance your ability to quickly and efficiently resolve common user issues.
  • Increased Confidence: Build confidence in addressing technical concerns without administrative privileges.
  • Enhanced User Experience: Contribute to a smoother user experience through effective troubleshooting support.
  • Networking Opportunities: Connect with peers and professionals in the field to share knowledge and best practices.
SCHNEIDER IT MANAGEMENT Logo
Microsoft Solutions Partner

Request more info.

Are you interested in this service?

We would first like to invite you to a quick 20-30 minute scoping call via phone or Microsoft Teams. This is to give you more details and find out if this service fits best to your requirements. Alternatively, we are glad to provide more details via email.

Yes, I want to request more details.

I am interested in the service agenda, pricing and number of participants. Here is my information.

Popular Alternatives

Microsoft Office 365 Project Online Administration Workshop (2 Days)

The Workshop – Office 365 Project Online – Administration is a comprehensive two-day program aimed at deepening the understanding of Project Online configuration and management. Participants will explore advanced topics necessary for effective administration of this cloud-based project management solution.

Microsoft Intune: Managing Windows Open Workshop (1 Day)

The WorkshopPLUS – Microsoft Intune: Managing Windows is a one-day intensive program aimed at equipping participants with essential skills for effective device management using Microsoft Intune. This workshop concentrates on managing iOS and Android devices within an organization. Attendees will

Microsoft Fabric: Data Science, Generative AI and Copilots Workshop

The workshop on Upskilling Execution for Microsoft Fabric focuses on enhancing your team’s proficiency in leveraging Microsoft Fabric for data science, generative AI, and the effective use of copilot technologies. Over several days, participants will acquire essential knowledge for successful

Microsoft Purview Open Workshop (3 Days)

The WorkshopPLUS – Microsoft 365 Security and Compliance: Microsoft Purview is an immersive program designed to deepen understanding of Microsoft Purview within the context of compliance. Attendees will learn how to effectively utilize this tool to meet their organization’s compliance

Load More
No more Assessment Programs to show.
Go to Workshops

Disclaimer: The services and descriptions provided herein are subject to change without prior notice. While we strive to ensure the accuracy and completeness of the information presented, we make no guarantees or warranties, express or implied, regarding the reliability, availability, or suitability of the services for any particular purpose.

News

Atlassian Rovo Chat available in Atlassian Cloud products

On July 10, 2025, Atlassian officially introduced Rovo Chat, a new AI-powered assistant, in Atlassian Cloud environments, specifically within Confluence Cloud and Jira Software Cloud. This feature is designed to help teams work more efficiently by providing instant answers, summarizing content, and connecting information across tools and apps. Rovo Chat

Méi liesen »
2025-07-16

SAPIEN Software Price Increase

Effective August 1st, 2025, SAPIEN Technologies, Inc. will implement a mid-year price increase on all software products. This change does not affect Premium Support, which remains at its current pricing. Customers planning to purchase or renew licenses may want to act before this date to benefit from current pricing.  

Méi liesen »
2025-07-16

SolarWinds Licensing Changes

Effective August 1, 2025, SolarWinds will shift to a subscription-only, multi-year licensing model. This change ends the sale of new perpetual licenses and introduces a default three-year subscription term across its product portfolio. SolarWinds is updating its business model to align with modern IT procurement trends. These changes aim to

Méi liesen »
2025-07-16