{"id":41620,"date":"2024-05-07T11:56:37","date_gmt":"2024-05-07T09:56:37","guid":{"rendered":"https:\/\/www.schneider.systems\/?p=41620"},"modified":"2024-09-18T12:47:48","modified_gmt":"2024-09-18T10:47:48","slug":"microsoft-copilot-for-sales-service-for-educational-institutions","status":"publish","type":"post","link":"https:\/\/www.schneider.systems\/lu\/microsoft-copilot-for-sales-service-for-educational-institutions\/","title":{"rendered":"Microsoft 365 Copilot for Sales\/Service for educational institutions"},"content":{"rendered":"<p style=\"text-align: justify;\">Effective May 1, 2024, <strong><a href=\"https:\/\/www.schneider.systems\/lu\/microsoft-365-copilot-the-future-of-productivity\/\">Microsoft 365 Copilot<\/a> for Sales <\/strong>and<strong> <a href=\"https:\/\/www.schneider.systems\/lu\/microsoft-copilot-for-service-available\/\">Microsoft 365 Copilot for Service<\/a><\/strong> were introduced <strong>for<\/strong> <strong>educational institutions<\/strong>. Both products were first introduced on February 1, 2024, and are now expanded to be purchasable by the education sector. Both <strong><a href=\"https:\/\/www.schneider.systems\/lu\/microsoft-copilot-for-sales-available\/\">Microsoft 365 Copilot for Sales<\/a><\/strong> and <strong>Microsoft 365 Copilot for Service<\/strong> <strong>include Microsoft 365 Copilot<\/strong>.<\/p>\n<p style=\"text-align: justify;\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-41621 size-full aligncenter\" src=\"https:\/\/www.schneider.systems\/media\/2024\/05\/SCHNEIDER-IT-MANAGEMENT-2024-05-07-Update-Website-Microsoft-Copilot-for-Service-Sales-education.jpg\" alt=\"\" width=\"800\" height=\"514\" srcset=\"https:\/\/www.schneider.systems\/media\/2024\/05\/SCHNEIDER-IT-MANAGEMENT-2024-05-07-Update-Website-Microsoft-Copilot-for-Service-Sales-education.jpg 800w, https:\/\/www.schneider.systems\/media\/2024\/05\/SCHNEIDER-IT-MANAGEMENT-2024-05-07-Update-Website-Microsoft-Copilot-for-Service-Sales-education-300x193.jpg 300w, https:\/\/www.schneider.systems\/media\/2024\/05\/SCHNEIDER-IT-MANAGEMENT-2024-05-07-Update-Website-Microsoft-Copilot-for-Service-Sales-education-150x96.jpg 150w, https:\/\/www.schneider.systems\/media\/2024\/05\/SCHNEIDER-IT-MANAGEMENT-2024-05-07-Update-Website-Microsoft-Copilot-for-Service-Sales-education-768x493.jpg 768w\" sizes=\"auto, (max-width: 800px) 100vw, 800px\" \/><\/p>\n<p>&nbsp;<\/p>\n<h2 style=\"text-align: justify;\">What is Microsoft 365 Copilot for Sales?<\/h2>\n<p style=\"text-align: justify;\"><strong>Microsoft 365 Copilot for Sales<\/strong> is an <strong>AI assistant<\/strong> designed to enhance the <strong>productivity of sales teams<\/strong>. It <strong>integrates<\/strong> <strong>AI and CRM platform<\/strong> <strong>insights<\/strong> into <strong>Microsoft 365<\/strong> productivity tools that <strong>sellers<\/strong> use daily, such as Microsoft Outlook, Microsoft Teams, and Microsoft Word. Some <strong>key features<\/strong> include:<\/p>\n<ul style=\"text-align: justify;\">\n<li><strong>Maximize Sales Productivity<\/strong>: It helps sellers work more efficiently with AI capabilities that streamline processes and create personalized sales content.<\/li>\n<li><strong>Personalize Customer Interactions<\/strong>: The AI capabilities assist in understanding customer needs and personalizing engagements to build stronger customer relationships.<\/li>\n<li><strong>Streamline Workflow<\/strong>: <strong>Microsoft 365 Copilot is included in Microsoft 365 Copilot for Sales<\/strong>. Hence, Microsoft 365 Copilot for Sales offers seamless experiences with Outlook, Teams, Word, and other Microsoft 365 apps, connecting with Microsoft Dynamics 365 Sales and Salesforce Sales Cloud.<\/li>\n<li><strong>Customization<\/strong>: It can be tailored according to business needs and integrates with CRM platforms like Microsoft Dynamics 365 Sales and Salesforce Sales Cloud.<\/li>\n<\/ul>\n<p style=\"text-align: justify;\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-41625 size-full aligncenter\" src=\"https:\/\/www.schneider.systems\/media\/2024\/05\/SCHNEIDER-IT-MANAGEMENT-2024-05-07-Update-Website-Microsoft-Copilot-for-Sales.jpg\" alt=\"\" width=\"1876\" height=\"628\" srcset=\"https:\/\/www.schneider.systems\/media\/2024\/05\/SCHNEIDER-IT-MANAGEMENT-2024-05-07-Update-Website-Microsoft-Copilot-for-Sales.jpg 1876w, https:\/\/www.schneider.systems\/media\/2024\/05\/SCHNEIDER-IT-MANAGEMENT-2024-05-07-Update-Website-Microsoft-Copilot-for-Sales-300x100.jpg 300w, https:\/\/www.schneider.systems\/media\/2024\/05\/SCHNEIDER-IT-MANAGEMENT-2024-05-07-Update-Website-Microsoft-Copilot-for-Sales-1024x343.jpg 1024w, https:\/\/www.schneider.systems\/media\/2024\/05\/SCHNEIDER-IT-MANAGEMENT-2024-05-07-Update-Website-Microsoft-Copilot-for-Sales-150x50.jpg 150w, https:\/\/www.schneider.systems\/media\/2024\/05\/SCHNEIDER-IT-MANAGEMENT-2024-05-07-Update-Website-Microsoft-Copilot-for-Sales-768x257.jpg 768w, https:\/\/www.schneider.systems\/media\/2024\/05\/SCHNEIDER-IT-MANAGEMENT-2024-05-07-Update-Website-Microsoft-Copilot-for-Sales-1536x514.jpg 1536w\" sizes=\"auto, (max-width: 1876px) 100vw, 1876px\" \/><\/p>\n<p>&nbsp;<\/p>\n<h2 style=\"text-align: justify;\">What is Microsoft 365 Copilot for Service?<\/h2>\n<p style=\"text-align: justify;\"><strong>Microsoft 365 Copilot for Service<\/strong> is an <strong>AI-powered tool<\/strong> designed to <strong>enhance customer service experiences<\/strong>. It seamlessly <strong>integrates<\/strong> with <strong>existing contact center and CRM solutions<\/strong>, providing generative AI capabilities to boost <strong>service<\/strong> <strong>agent productivity<\/strong> and <strong>improve customer interactions<\/strong>.<\/p>\n<ul style=\"text-align: justify;\">\n<li><strong>Real-Time Responses<\/strong>: Microsoft 365 Copilot for Service delivers real-time responses to human agents by tapping into various content sources, including websites, SharePoint, and offline files. Agents can access relevant and helpful support content without disrupting their existing workflows.<\/li>\n<li><strong>Data Integration<\/strong>: It enables generative AI-powered conversations across all data sources, including CRM systems and other trusted platforms. This integration allows agents to provide accurate and informed responses without replacing their existing solutions.<\/li>\n<li><strong>Customization<\/strong>: Organizations can configure and customize Microsoft 365 Copilot for Service to meet their unique contact center needs. Conversational behavior, content sources, and other settings can be tailored to enhance agent efficiency.<\/li>\n<li><strong>Microsoft 365 Integration<\/strong>: <strong>Microsoft 365 Copilot is included in Microsoft 365 Copilot for Service<\/strong>. Hence, agents can access Copilot directly within Microsoft 365 apps such as Outlook and Teams. This integration streamlines case summaries, CRM updates, and email drafting.<\/li>\n<\/ul>\n<p style=\"text-align: justify;\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-41629\" src=\"https:\/\/www.schneider.systems\/media\/2024\/05\/SCHNEIDER-IT-MANAGEMENT-2024-05-07-Update-Website-Microsoft-Copilot-for-Service.jpg\" alt=\"\" width=\"1876\" height=\"693\" srcset=\"https:\/\/www.schneider.systems\/media\/2024\/05\/SCHNEIDER-IT-MANAGEMENT-2024-05-07-Update-Website-Microsoft-Copilot-for-Service.jpg 1876w, https:\/\/www.schneider.systems\/media\/2024\/05\/SCHNEIDER-IT-MANAGEMENT-2024-05-07-Update-Website-Microsoft-Copilot-for-Service-300x111.jpg 300w, https:\/\/www.schneider.systems\/media\/2024\/05\/SCHNEIDER-IT-MANAGEMENT-2024-05-07-Update-Website-Microsoft-Copilot-for-Service-1024x378.jpg 1024w, https:\/\/www.schneider.systems\/media\/2024\/05\/SCHNEIDER-IT-MANAGEMENT-2024-05-07-Update-Website-Microsoft-Copilot-for-Service-150x55.jpg 150w, https:\/\/www.schneider.systems\/media\/2024\/05\/SCHNEIDER-IT-MANAGEMENT-2024-05-07-Update-Website-Microsoft-Copilot-for-Service-768x284.jpg 768w, https:\/\/www.schneider.systems\/media\/2024\/05\/SCHNEIDER-IT-MANAGEMENT-2024-05-07-Update-Website-Microsoft-Copilot-for-Service-1536x567.jpg 1536w\" sizes=\"auto, (max-width: 1876px) 100vw, 1876px\" \/><\/p>\n<p>&nbsp;<\/p>\n<h2 style=\"text-align: justify;\">Licensing programs<\/h2>\n<p style=\"text-align: justify;\"><strong>Licensed per user, Microsoft 365 Copilot for Sales\/Service <\/strong>(<strong>education<\/strong>) licenses are available through the following <strong>licensing<\/strong> <strong>programs<\/strong>:<\/p>\n<ul style=\"text-align: justify;\">\n<li><strong>Enrollment for Education Solutions<\/strong> (EES)<\/li>\n<li><strong>Microsoft Customer Agreement<\/strong> (MCA)<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<h2 style=\"text-align: justify;\">Licensing prerequisites<\/h2>\n<p style=\"text-align: justify;\">The <strong>licensing prerequisites<\/strong> for <strong>Microsoft 365 Copilot for Sales\/Service <\/strong>(<strong>education<\/strong>) are:<\/p>\n<ul style=\"text-align: justify;\">\n<li><strong>Microsoft 365 <\/strong>Business Standard\/Business Premium\/E3\/E5, or<\/li>\n<li><strong>Office 365 <\/strong>E3\/E5<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<h2 style=\"text-align: justify;\">More information<\/h2>\n<p style=\"text-align: justify;\">For the <strong>licensing<\/strong> information on <strong>Microsoft 365 Copilot for Service\/Sales<\/strong> (education) in <strong>EES<\/strong>, please visit: <a href=\"https:\/\/www.microsoft.com\/licensing\/terms\/productoffering\/Microsoft365\/EES\">https:\/\/www.microsoft.com\/licensing\/terms\/productoffering\/Microsoft365\/EES<\/a>.<\/p>\n<p style=\"text-align: justify;\">For a full <strong>guide<\/strong> on Copilot for <strong>Service<\/strong>, please visit: <a href=\"https:\/\/www.schneider.systems\/lu\/microsoft-copilot-for-service-available\/\">https:\/\/www.schneider.systems\/microsoft-copilot-for-service-available\/<\/a>.<\/p>\n<p style=\"text-align: justify;\">For a full <strong>guide<\/strong> on Copilot for <strong>Sales<\/strong>, please visit: <a href=\"https:\/\/www.schneider.systems\/lu\/microsoft-copilot-for-sales-available\/\">https:\/\/www.schneider.systems\/microsoft-copilot-for-sales-available\/<\/a>.<\/p>\n<p style=\"text-align: justify;\">For more about <strong>Microsoft <\/strong>licensing programs etc., please visit: <a href=\"https:\/\/www.schneider.systems\/software\/microsoft\/\">https:\/\/www.schneider.systems\/software\/microsoft\/<\/a>.<\/p>\n<p style=\"text-align: justify;\">Please <a href=\"https:\/\/www.schneider.systems\/contact\/\">contact us<\/a> for <strong>expert services<\/strong> on your specific <strong>Microsoft Online Services and software <\/strong>requirements and to <strong>request a quote today<\/strong>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Effective May 1, 2024, Microsoft 365 Copilot for Sales and Microsoft 365 Copilot for Service were introduced for educational institutions. Both products were first introduced on February 1, 2024, and [&hellip;]<\/p>\n","protected":false},"author":11,"featured_media":33016,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[288,671],"tags":[],"class_list":["post-41620","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-microsoft-365","category-microsoft-copilot"],"_links":{"self":[{"href":"https:\/\/www.schneider.systems\/lu\/wp-json\/wp\/v2\/posts\/41620","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.schneider.systems\/lu\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.schneider.systems\/lu\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.schneider.systems\/lu\/wp-json\/wp\/v2\/users\/11"}],"replies":[{"embeddable":true,"href":"https:\/\/www.schneider.systems\/lu\/wp-json\/wp\/v2\/comments?post=41620"}],"version-history":[{"count":5,"href":"https:\/\/www.schneider.systems\/lu\/wp-json\/wp\/v2\/posts\/41620\/revisions"}],"predecessor-version":[{"id":45404,"href":"https:\/\/www.schneider.systems\/lu\/wp-json\/wp\/v2\/posts\/41620\/revisions\/45404"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.schneider.systems\/lu\/wp-json\/wp\/v2\/media\/33016"}],"wp:attachment":[{"href":"https:\/\/www.schneider.systems\/lu\/wp-json\/wp\/v2\/media?parent=41620"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.schneider.systems\/lu\/wp-json\/wp\/v2\/categories?post=41620"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.schneider.systems\/lu\/wp-json\/wp\/v2\/tags?post=41620"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}