{"id":19636,"date":"2021-10-14T14:31:33","date_gmt":"2021-10-14T12:31:33","guid":{"rendered":"https:\/\/www.schneider.systems\/?p=19636"},"modified":"2021-10-14T14:31:33","modified_gmt":"2021-10-14T12:31:33","slug":"microsoft-dynamics-365-service-voice-channel-available","status":"publish","type":"post","link":"https:\/\/www.schneider.systems\/lu\/microsoft-dynamics-365-service-voice-channel-available\/","title":{"rendered":"Microsoft Dynamics 365 Service Voice Channel available"},"content":{"rendered":"<p style=\"text-align: justify;\">Effective November 1, 2021, a new voice channel for Microsoft Dynamics 365 Customer Service is available as a new entitlement offer and a combined offer with Dynamics 365 Customer Service. This new voice channel is built on <a href=\"https:\/\/www.schneider.systems\/lu\/microsoft-azure-licensing-full-guide\/\">Microsoft Azure<\/a> Communication Services and is licensed as Volume License (VL) or via the Cloud Solution Provider (CSP) program through SCHNEIDER IT MANAGEMENT.<\/p>\n<p style=\"text-align: justify;\">The addition of this channel gives businesses the scale and reliability of the calling platform that powers Microsoft Teams. With native voice, businesses receive end-to-end omnichannel experiences within a single solution, ensuring consistent, personalized, and connected support across all channels.<\/p>\n<p style=\"text-align: justify;\">With this solution being built on Microsoft\u2019s own infrastructure, added benefits are available right out of the box that enable organizations to:<\/p>\n<ul style=\"text-align: justify;\">\n<li>Simplify their solution<\/li>\n<li>Get instant visibility into trends across all channels<\/li>\n<li>Leverage AI to resolve issues faster<\/li>\n<li>Streamline self-service capabilities<\/li>\n<li>Intelligent routing for voice<\/li>\n<li>Create true omnichannel experiences<\/li>\n<\/ul>\n<p style=\"text-align: justify;\">For an explanatory video, please visit: <a href=\"https:\/\/www.youtube.com\/watch?v=c6t1Yz-60ic\">https:\/\/www.youtube.com\/watch?v=c6t1Yz-60ic<\/a>.<\/p>\n<p style=\"text-align: justify;\">For the announcement, please visit: <a href=\"https:\/\/cloudblogs.microsoft.com\/dynamics365\/bdm\/2020\/09\/23\/new-voice-channel-streamlines-omnichannel-customer-experiences\/\">https:\/\/cloudblogs.microsoft.com\/dynamics365\/bdm\/2020\/09\/23\/new-voice-channel-streamlines-omnichannel-customer-experiences\/<\/a>.<\/p>\n<p style=\"text-align: justify;\">Please <a href=\"https:\/\/www.schneider.systems\/contact\/\">contact us<\/a> for more information and to request a quote.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Effective November 1, 2021, a new voice channel for Microsoft Dynamics 365 Customer Service is available as a new entitlement offer and a combined offer with Dynamics 365 Customer Service. [&hellip;]<\/p>\n","protected":false},"author":11,"featured_media":12200,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[267],"tags":[],"class_list":["post-19636","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-microsoft-dynamics-365"],"_links":{"self":[{"href":"https:\/\/www.schneider.systems\/lu\/wp-json\/wp\/v2\/posts\/19636","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.schneider.systems\/lu\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.schneider.systems\/lu\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.schneider.systems\/lu\/wp-json\/wp\/v2\/users\/11"}],"replies":[{"embeddable":true,"href":"https:\/\/www.schneider.systems\/lu\/wp-json\/wp\/v2\/comments?post=19636"}],"version-history":[{"count":1,"href":"https:\/\/www.schneider.systems\/lu\/wp-json\/wp\/v2\/posts\/19636\/revisions"}],"predecessor-version":[{"id":19637,"href":"https:\/\/www.schneider.systems\/lu\/wp-json\/wp\/v2\/posts\/19636\/revisions\/19637"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.schneider.systems\/lu\/wp-json\/wp\/v2\/media\/12200"}],"wp:attachment":[{"href":"https:\/\/www.schneider.systems\/lu\/wp-json\/wp\/v2\/media?parent=19636"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.schneider.systems\/lu\/wp-json\/wp\/v2\/categories?post=19636"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.schneider.systems\/lu\/wp-json\/wp\/v2\/tags?post=19636"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}