In May 2020, Microsoft declared that they are giving their customers more time to use their Software Assurance support benefit to plan for the upcoming changes.<\/p>\n
Effective February 2021, Microsoft is further extending the support grace period from February 2022 to early 2023, with the exact date to be announced later.<\/p>\n
There is no impact to the current process for accruing and using your Software Assurance 24×7<\/a> Problem Resolution Support benefit in 2021 or 2022. With the extension you can continue to convert your existing Software Assurance 24×7 Problem Resolution Support incidents to your Premier or Unified Support contract until the change is in place. Starting sometime in early 2023, customers with a minimum Software Assurance spend of USD $250,000 will receive as-needed basic support instead of incidents. Software Assurance support will provide business hours support with a 24-hour response time goal.<\/p>\n Software Assurance continues to offer helpful benefits coordinated across software and cloud to support your organization\u2019s deployment, management, and support needs.<\/p>\n For a Software Assurance FAQ, please visit: https:\/\/www.microsoft.com\/en-us\/licensing\/licensing-programs\/faq-software-assurance<\/a>.<\/p>\n For a full list of benefits and eligibility, please visit: https:\/\/www.microsoft.com\/licensing<\/a>.<\/p>\n Did you find this information useful? Subscribe to our newsletter: https:\/\/www.schneider.systems\/newsletter\/<\/a> and be up-to-date with all software licensing changes!<\/p>\n