{"id":11807,"date":"2020-01-23T14:02:15","date_gmt":"2020-01-23T13:02:15","guid":{"rendered":"http:\/\/www.schneider.systems\/?p=11807"},"modified":"2020-03-31T09:49:00","modified_gmt":"2020-03-31T07:49:00","slug":"microsoft-dynamics-365-virtual-agent-for-customer-service-available","status":"publish","type":"post","link":"https:\/\/www.schneider.systems\/lu\/microsoft-dynamics-365-virtual-agent-for-customer-service-available\/","title":{"rendered":"Microsoft Dynamics 365 Virtual Agent for Customer Service available"},"content":{"rendered":"<p style=\"text-align: justify;\">Effective January 2020, Microsoft announced the availability of Microsoft Dynamics 365 Virtual Agent for Customer Service. This offering combines <a href=\"https:\/\/www.schneider.systems\/lu\/microsoft-power-virtual-agents-conversation-boosters\/\">Power Virtual Agents<\/a> and Dynamics 365 Customer Service Insights enabling organizations to create no-code chatbots having identified the most common support issues facing their customers.<\/p>\n<p style=\"text-align: justify;\">For further information on Microsoft Dynamics 365 Virtual Agent for Customer Service, please find the official announcement here: <a href=\"https:\/\/cloudblogs.microsoft.com\/dynamics365\/bdm\/2020\/01\/06\/how-virtual-agents-transform-the-customer-experience\/\" target=\"_blank\" rel=\"noopener noreferrer\">https:\/\/cloudblogs.microsoft.com\/dynamics365\/bdm\/2020\/01\/06\/how-virtual-agents-transform-the-customer-experience\/<\/a>\u00a0 or visit the product page: <a href=\"https:\/\/dynamics.microsoft.com\/en-us\/ai\/virtual-agent-for-customer-service\/\" target=\"_blank\" rel=\"noopener noreferrer\">https:\/\/dynamics.microsoft.com\/en-us\/ai\/virtual-agent-for-customer-service\/<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Effective January 2020, Microsoft announced the availability of Microsoft Dynamics 365 Virtual Agent for Customer Service. This offering combines Power Virtual Agents and Dynamics 365 Customer Service Insights enabling organizations [&hellip;]<\/p>\n","protected":false},"author":10,"featured_media":12200,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[267],"tags":[],"class_list":["post-11807","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-microsoft-dynamics-365"],"_links":{"self":[{"href":"https:\/\/www.schneider.systems\/lu\/wp-json\/wp\/v2\/posts\/11807","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.schneider.systems\/lu\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.schneider.systems\/lu\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.schneider.systems\/lu\/wp-json\/wp\/v2\/users\/10"}],"replies":[{"embeddable":true,"href":"https:\/\/www.schneider.systems\/lu\/wp-json\/wp\/v2\/comments?post=11807"}],"version-history":[{"count":2,"href":"https:\/\/www.schneider.systems\/lu\/wp-json\/wp\/v2\/posts\/11807\/revisions"}],"predecessor-version":[{"id":12209,"href":"https:\/\/www.schneider.systems\/lu\/wp-json\/wp\/v2\/posts\/11807\/revisions\/12209"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.schneider.systems\/lu\/wp-json\/wp\/v2\/media\/12200"}],"wp:attachment":[{"href":"https:\/\/www.schneider.systems\/lu\/wp-json\/wp\/v2\/media?parent=11807"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.schneider.systems\/lu\/wp-json\/wp\/v2\/categories?post=11807"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.schneider.systems\/lu\/wp-json\/wp\/v2\/tags?post=11807"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}