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Nuance IVR Assessment – Migration

Our Service

The Nuance IVR Migration Assessment is a detailed 5-day evaluation designed to facilitate the transition from existing on-premises or cloud systems to the Nuance Cloud platform. This thorough assessment examines essential components such as telephony infrastructure, backend systems, effective agent support, and comprehensive reporting features. The process culminates in a customized Solution Architecture that outlines the migration journey. Participants will also receive critical insights and considerations to ensure a seamless transition, along with identification of specific customer dependencies for a successful migration.

Assessments

, Services

Dynamics 365 Customer Service Assessment

Key Components

Comprehensive Infrastructure Review: Analyzing telephony infrastructure, ensuring compatibility with Nuance Cloud.
Backend System Evaluation: Assessing integration with existing backend systems to facilitate seamless migration.
Agent Handling Analysis: Reviewing current processes to ensure smooth agent transitions post-migration.
Reporting Mechanisms Assessment: Evaluating robust reporting capabilities for enhanced analytics in the cloud environment.
Customer Dependencies Identification: Highlighting key customer-specific factors for successful migration planning.

Your Benefits

Expert Services: Get first-hand insights and guidance from the experts.
Smooth Transition: Ensure a seamless migration with tailored strategies based on your unique setup.
Enhanced Functionality: Leverage the full capabilities of the Nuance Cloud platform through informed migration decisions.
Mitigated Risks: Proactively address potential challenges to safeguard your migration process.
Strategic Insights: Gain valuable considerations that streamline your transition and improve overall efficiency.

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