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Dynamics 365 Customer Engagement Assessment

Our Service

The Dynamics 365 Customer Engagement Assessment is a focused evaluation of the Sales and Customer Service applications within Dynamics 365. This assessment reviews your operational data against industry best practices, leveraging insights from the global customer community and experienced professionals. Over the course of this comprehensive analysis, our experts will examine your Dynamics 365 Customer Engagement setup using advanced tools and diagnostics. They will provide an in-depth knowledge transfer session, along with actionable recommendations for enhancements and remediations to optimize your deployment.

Assessments

, Services

Dynamics 365 Customer Service Assessment

Key Components

Operational Data Analysis: Assess your operational data to benchmark against industry best practices.
Best Practices Review: Gain insights derived from the global customer community and expert knowledge.
Deployment Evaluation: An in-depth review of your current Dynamics 365 Customer Engagement setup.
Diagnostic Tools Utilization: Use specialized tools to identify potential areas for improvement.
Knowledge Transfer Session: Engage in knowledge sharing to empower your team with actionable insights.

Your Benefits

Expert Services: Get first-hand insights and guidance from the experts.
Enhanced Customer Interactions: Improve the efficiency of your Sales and Customer Service teams.
Identified Opportunities: Unearth hidden opportunities for growth and operational enhancement.
Customized Action Plans: Receive tailored remediation strategies that align with your business goals.
Continuous Improvement: Establish a foundation for ongoing optimization and success in customer engagement.

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We would first like to invite you to a quick 20-30 minute scoping call via phone or Microsoft Teams. This is to give you more details and find out if this service fits best to your requirements. Alternatively, we are glad to provide more details via email.

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