{"id":37235,"date":"2023-12-01T10:13:46","date_gmt":"2023-12-01T09:13:46","guid":{"rendered":"https:\/\/www.schneider.systems\/?p=37235"},"modified":"2023-12-10T10:04:36","modified_gmt":"2023-12-10T09:04:36","slug":"microsoft-copilot-for-service-annonce","status":"publish","type":"post","link":"https:\/\/www.schneider.systems\/fr\/microsoft-copilot-for-service-annonce\/","title":{"rendered":"Microsoft 365 Copilot for Service annonc\u00e9"},"content":{"rendered":"<p style=\"text-align: justify;\">Le 15 novembre 2023, Microsoft a annonc\u00e9 <a href=\"https:\/\/www.schneider.systems\/fr\/microsoft-365-copilot-lavenir-de-la-productivite\/\">Microsoft 365 Copilot<\/a> for Service. Le dernier copilote \u00e0 fournir un support bas\u00e9 sur les r\u00f4les aide les entreprises \u00e0 acc\u00e9l\u00e9rer leur transformation IA du service \u00e0 la client\u00e8le. <a href=\"https:\/\/www.schneider.systems\/fr\/microsoft-copilot-for-service-disponible\/\">Microsoft 365 Copilot for Service<\/a> permet d&rsquo;\u00e9tendre les centres de contact existants gr\u00e2ce \u00e0 l&rsquo;IA g\u00e9n\u00e9rative. Lors des interactions avec les clients, les agents peuvent poser des questions \u00e0 Microsoft 365 Copilot for Service en langage naturel et recevoir des informations pertinentes bas\u00e9es sur des sources de donn\u00e9es provenant de r\u00e9f\u00e9rentiels de connaissances, ce qui conduit \u00e0 des r\u00e9solutions plus rapides et plus intelligentes.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-37177 aligncenter\" src=\"https:\/\/www.schneider.systems\/media\/2023\/12\/SCHNEIDER-IT-MANAGEMENT-2023-11-27-Update-Website-Microsoft-Copilot-for-Service-announced.jpg\" alt=\"\" width=\"800\" height=\"514\" srcset=\"https:\/\/www.schneider.systems\/media\/2023\/12\/SCHNEIDER-IT-MANAGEMENT-2023-11-27-Update-Website-Microsoft-Copilot-for-Service-announced.jpg 800w, https:\/\/www.schneider.systems\/media\/2023\/12\/SCHNEIDER-IT-MANAGEMENT-2023-11-27-Update-Website-Microsoft-Copilot-for-Service-announced-300x193.jpg 300w, https:\/\/www.schneider.systems\/media\/2023\/12\/SCHNEIDER-IT-MANAGEMENT-2023-11-27-Update-Website-Microsoft-Copilot-for-Service-announced-150x96.jpg 150w, https:\/\/www.schneider.systems\/media\/2023\/12\/SCHNEIDER-IT-MANAGEMENT-2023-11-27-Update-Website-Microsoft-Copilot-for-Service-announced-768x493.jpg 768w\" sizes=\"auto, (max-width: 800px) 100vw, 800px\" \/><\/p>\n<p>&nbsp;<\/p>\n<h2 style=\"text-align: justify;\">Plus d&rsquo;informations<\/h2>\n<p style=\"text-align: justify;\">Pour l&rsquo;annonce officielle, veuillez consulter : <a href=\"https:\/\/cloudblogs.microsoft.com\/dynamics365\/bdm\/2023\/11\/15\/introducing-new-copilot-experiences-to-boost-productivity-and-elevate-customer-experiences-across-the-organization\/\">https:\/\/cloudblogs.microsoft.com\/dynamics365\/bdm\/2023\/11\/15\/introducing-new-copilot-experiences-to-boost-productivity-and-elevate-customer-experiences-across-the-organization\/<\/a>.<\/p>\n<p style=\"text-align: justify;\">Vous trouverez notre page de vendeur Microsoft sur : <a href=\"https:\/\/www.schneider.systems\/fr\/logiciels\/microsoft\/\">www.schneider.systems\/fr\/logiciels\/microsoft<\/a>.<\/p>\n<p style=\"text-align: justify;\">N&rsquo;h\u00e9sitez pas \u00e0 <a href=\"https:\/\/www.schneider.systems\/fr\/contact\/\">nous contacter<\/a> pour obtenir <strong>des services d&rsquo;experts<\/strong> sur vos besoins sp\u00e9cifiques en mati\u00e8re de logiciels Microsoft et de services en ligne et <strong>demandez un devis d\u00e8s aujourd&rsquo;hui<\/strong>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Le 15 novembre 2023, Microsoft a annonc\u00e9 Microsoft 365 Copilot for Service. Le dernier copilote \u00e0 fournir un support bas\u00e9 sur les r\u00f4les aide les entreprises \u00e0 acc\u00e9l\u00e9rer leur transformation [&hellip;]<\/p>\n","protected":false},"author":10,"featured_media":33017,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[289,672],"tags":[],"class_list":["post-37235","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-microsoft-365-fr","category-microsoft-copilot-fr"],"_links":{"self":[{"href":"https:\/\/www.schneider.systems\/fr\/wp-json\/wp\/v2\/posts\/37235","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.schneider.systems\/fr\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.schneider.systems\/fr\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.schneider.systems\/fr\/wp-json\/wp\/v2\/users\/10"}],"replies":[{"embeddable":true,"href":"https:\/\/www.schneider.systems\/fr\/wp-json\/wp\/v2\/comments?post=37235"}],"version-history":[{"count":4,"href":"https:\/\/www.schneider.systems\/fr\/wp-json\/wp\/v2\/posts\/37235\/revisions"}],"predecessor-version":[{"id":37539,"href":"https:\/\/www.schneider.systems\/fr\/wp-json\/wp\/v2\/posts\/37235\/revisions\/37539"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.schneider.systems\/fr\/wp-json\/wp\/v2\/media\/33017"}],"wp:attachment":[{"href":"https:\/\/www.schneider.systems\/fr\/wp-json\/wp\/v2\/media?parent=37235"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.schneider.systems\/fr\/wp-json\/wp\/v2\/categories?post=37235"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.schneider.systems\/fr\/wp-json\/wp\/v2\/tags?post=37235"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}