{"id":11233,"date":"2019-04-11T17:05:36","date_gmt":"2019-04-11T15:05:36","guid":{"rendered":"http:\/\/www.schneider.systems\/fr\/?p=11233"},"modified":"2019-04-11T17:12:58","modified_gmt":"2019-04-11T15:12:58","slug":"microsoft-dynamics-365-customer-service-insights-disponible","status":"publish","type":"post","link":"https:\/\/www.schneider.systems\/fr\/microsoft-dynamics-365-customer-service-insights-disponible\/","title":{"rendered":"Microsoft Dynamics 365 Customer Service Insights disponible"},"content":{"rendered":"<p style=\"text-align: justify;\">Microsoft a annonc\u00e9 la disponibilit\u00e9 de Microsoft Dynamics 365 Customer Service Insights \u00e0 compter du 1er mai 2019. Microsoft Dynamics 365 Customer Service Insights utilise l&rsquo;intelligence artificielle pour regrouper automatiquement vos cas en \u00ab\u00a0Topics\u00a0\u00bb en utilisant la compr\u00e9hension du langage naturel. Les \u00ab\u00a0Topics\u00a0\u00bb vous permettent de d\u00e9couvrir et d&rsquo;adapter aux tendances actuelles et \u00e9mergentes, d&rsquo;am\u00e9liorer le sentiment de marque et d&rsquo;identifier les domaines probl\u00e9matiques. En identifiant et en corrigeant les probl\u00e8mes avant qu&rsquo;ils n&rsquo;affectent les clients, vous pouvez offrir de meilleures exp\u00e9riences de service \u00e0 la clientele.<\/p>\n<p style=\"text-align: justify;\">Microsoft Dynamics 365 Customer Service Insights est disponible dans les programmes de licence selon les cat\u00e9gories.<\/p>\n<p style=\"text-align: justify;\">Pour plus d&rsquo;informations sur Microsoft Dynamics 365 Customer Service Insights, veuillez consulter: <a href=\"https:\/\/docs.microsoft.com\/en-us\/dynamics365\/ai\/customer-service-insights\/overview\" target=\"_blank\">https:\/\/docs.microsoft.com\/en-us\/dynamics365\/ai\/customer-service-insights\/overview<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Microsoft a annonc\u00e9 la disponibilit\u00e9 de Microsoft Dynamics 365 Customer Service Insights \u00e0 compter du 1er mai 2019. Microsoft Dynamics 365 Customer Service Insights utilise l&rsquo;intelligence artificielle pour regrouper automatiquement [&hellip;]<\/p>\n","protected":false},"author":10,"featured_media":9045,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[268,313,188,319,331,322],"tags":[],"class_list":["post-11233","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-microsoft-dynamics-365-fr","category-microsoft-enrollment-for-education-solutions-fr","category-microsoft-enterprise-agreement-fr","category-microsoft-enterprise-subscription-agreement-fr","category-microsoft-products-and-services-agreement-fr","category-microsoft-worldwide-government-partner-fr"],"_links":{"self":[{"href":"https:\/\/www.schneider.systems\/fr\/wp-json\/wp\/v2\/posts\/11233","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.schneider.systems\/fr\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.schneider.systems\/fr\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.schneider.systems\/fr\/wp-json\/wp\/v2\/users\/10"}],"replies":[{"embeddable":true,"href":"https:\/\/www.schneider.systems\/fr\/wp-json\/wp\/v2\/comments?post=11233"}],"version-history":[{"count":1,"href":"https:\/\/www.schneider.systems\/fr\/wp-json\/wp\/v2\/posts\/11233\/revisions"}],"predecessor-version":[{"id":11234,"href":"https:\/\/www.schneider.systems\/fr\/wp-json\/wp\/v2\/posts\/11233\/revisions\/11234"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.schneider.systems\/fr\/wp-json\/wp\/v2\/media\/9045"}],"wp:attachment":[{"href":"https:\/\/www.schneider.systems\/fr\/wp-json\/wp\/v2\/media?parent=11233"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.schneider.systems\/fr\/wp-json\/wp\/v2\/categories?post=11233"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.schneider.systems\/fr\/wp-json\/wp\/v2\/tags?post=11233"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}