Microsoft Dynamics 365

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Microsoft Dynamics 365 licensing changes

Microsoft announced the following changes to the licensing of Dynamics 365, effective October 2019: Microsoft Dynamics 365 for Finance and Operations will be split into two single apps: Microsoft Dynamics 365 for Finance and Microsoft Dynamics 365 for Supply Chain Management. Microsoft Dynamics 365

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Microsoft Forms Pro available

Microsoft announced the General Availability of Microsoft Forms Pro for Microsoft Dynamics 365 customers. Microsoft Forms Pro is a simple to use, yet robust enterprise-survey solution that integrates with Office 365, Dynamics 365, and the Power Platform. It’s built on Microsoft Forms for Office

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Microsoft Dynamics 365 Customer Service Insights available

Microsoft announced the availability of Microsoft Dynamics 365 Customer Service Insights effective May 1, 2019. Microsoft Dynamics 365 Customer Service Insights uses artificial intelligence to automatically group your cases into topics using natural language understanding. Topics enable you to discover and adapt to current

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Microsoft Social Engagement service discontinued

Effective January 16, 2019, Microsoft Social Engagement will no longer be included as part of any Microsoft Dynamics 365 license entitlement for new customers. Current customers with license entitlements to Microsoft Social Engagement will continue to be able to access the service and add

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