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Microsoft Copilot for Microsoft 365

Copilot for Microsoft 365 is here for enterprise customers! Learn how to make use of Microsoft’s newest AI in all of your Microsoft 365 Apps, such as Excel, Word, Outlook, Teams and more!

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Microsoft Power Platform Updates

Microsoft announced some changes to the Power Platform. The key changes are: Microsoft Flow is renamed to Microsoft Power Automate, Robotic Process Automation (RPA) is added for delivering an end-to-end automation solution, and Microsoft Power Virtual Agents are added to allow intelligent AI-powered virtual agents to be created and deployed.

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Microsoft Dynamics 365 and Power Platform 2019 Release Wave 2

With the 2019 Release Wave 2, Microsoft announced innovations in Microsoft Dynamics 365 and Power Platform starting October 2019. The 2019 Release Wave 2 includes the release of new products and the expanding of the availability of Dynamics 365 products, as well as announcing new offerings for November 1, 2019. For

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Microsoft Dynamics 365 licensing changes

Microsoft announced the following changes to the licensing of Dynamics 365, effective October 2019: Microsoft Dynamics 365 for Finance and Operations will be split into two single apps: Microsoft Dynamics 365 for Finance and Microsoft Dynamics 365 for Supply Chain Management. Microsoft Dynamics 365 is moving from “Plan” to “à

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Microsoft Forms Pro available

Microsoft announced the General Availability of Microsoft Forms Pro for Microsoft Dynamics 365 customers. Microsoft Forms Pro is a simple to use, yet robust enterprise-survey solution that integrates with Office 365, Dynamics 365, and the Power Platform. It’s built on Microsoft Forms for Office 365 with new, advanced survey capabilities

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Microsoft Dynamics 365 Voice of the Customer discontinues

With the release of Microsoft Forms Pro, Microsoft announced the discontinuation of the Microsoft Dynamics 365 Voice of the Customer product. Existing customers will be able to create new surveys up until 1st July 2020, and after that date, survey data will be available and stored in Dynamics 365. For

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Microsoft Dynamics 365 Customer Service Insights available

Microsoft announced the availability of Microsoft Dynamics 365 Customer Service Insights effective May 1, 2019. Microsoft Dynamics 365 Customer Service Insights uses artificial intelligence to automatically group your cases into topics using natural language understanding. Topics enable you to discover and adapt to current and emerging trends, improve brand sentiment,

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Microsoft Social Engagement service discontinued

Effective January 16, 2019, Microsoft Social Engagement will no longer be included as part of any Microsoft Dynamics 365 license entitlement for new customers. Current customers with license entitlements to Microsoft Social Engagement will continue to be able to access the service and add any additional social post capacity as

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